Archive for Culture

Given the high cost of denial, how can we encourage open communication?

September 3, 2009 / / One comment

Carman,  Thank you for offering the example of Orwell’s Oceania, as perhaps the ultimate example of a Dominator organization. Oceania is perhaps a pure example of a direction that human organizations can take when their core value is power (money and power-over) and there are no other strong mitigating values or externally or situationally imposed limitations.

Recently, I’ve been thinking about the role of “doublethink” and “newspeak” which are both reflected in the well documented phenomenon in which organizations say one thing and do another.

This gap between public communications and action can arise for several reasons:
1) Lack of self-awareness on the part of the leader (we are not always aware of our true motives);
2) Belief in an ideal but a lack of awareness of the true costs;
3) Cynicism.

Whatever the cause, doublespeak and newthink involve both conscious or unconscious denial and projection. This gap between what is said an what is done, leads to skepticism, a lack of investment on the part of organizational members, and ultimately poor performance.

One example, would be one in which organizational leaders and corporate policy discuss the importance of product quality or customer service, while acting in ways that reduce that capacity. The pressure to reconcile the public face and actual practice tends to flow downhill to the front lines (often the least powerful members of the organization). If a person at the front lines was to express the perception that the “organization isn’t really committed to quality (or customer service – whatever it might be), there is a good chance that that person would be considered perverse, negative – perhaps a poor performer.  “After all, it is obviously company policy that we serve our customers… and we’ve asked others in the department and they don’t share your view…”

The way a company approaches public statements regarding ethics and how it ensures that the organization complies with ethical policies is particularly sensitive. In one situation I observed, team members all privately identified ethical violations in their immediate environment, but most publically stated that they did not know of any violations. The reasons they gave for not reporting the violations were: 1) Fear of possible negative consequences, and 2) the belief that the company did not really want to know.

In this kind of environment, there is a deep lack of trust, and problems can become more difficult to identify and fix…

So, leaders who want to develop healthy, flexible organizations in which members believe and are invested have a stake in creating an environment in which organizational members can share their experiences and perspectives without fear of negative consequences.

The power differential between managers and individual contributors, itself, tends to reduce upward feedback. “Newspeak” further reduces trust.

What steps can leaders take to create an environment of trust and safety to support open and constructive communication?

Category: All Posts, Communication, Culture, Ethics, Trust, Values /

Analyzing Orwell’s Oceania (as a Dominator Organization)

August 28, 2009 / / No comments

Hi Lisa,Thank you for your illuminating pool of insights on the “dominator system” and “dominator paradigm.” I reflected on your comments all week-especially while walking to work over Vancouver’s Cambie Street Bridge.
Fear and punishment seem to be the dominant emotions fostered by dominator systems.

Orwell’s Oceania-a caricature of the ultimate exploitative and oppressive system-exemplifies the extreme end of organizational pathology. I thought it might be instructive to construct a profile of Oceania-its mission, vision, values and structure. As the example of the Chloe Factories (1999) shows, many organizations may not be too far from Oceania.
Organization of Oceania

Thesis: Organizations exhibit a propensity to malignant narcissism and radical mental manipulation.

Key Concepts:

§ Ingsoc-the prevailing philosophy.

§ Newspeak-the official written language of the Party

§ Doublethink-the officially induced trance state

§ Crimestop-party-protective stupidity

§ Goodthinkful-thinking in Party-approved ways

§ Blackwhite-unconditional obedience and unstinting abhorrence of enemies

 

The Psychological Profile of the Party

Organizational Vision

“A boot stamping upon a human face forever!”
Organizational Mission
1) “To conquer the whole surface of the earth”

2) “To extinguish once and for all the possibility of independent thought.”

 

Organizational Objectives

• Preserve hierarchical structure

• Preserve oligarchic privilege and power

• Protect the image of Big Brother as omnipotent and infallible

 
Organizational Climate

§ Dominated by fear and fanatical hatred of the “enemy”

Organizational [Psychopathic] Personality

§ Engrossed in its own image and impression management

§ Obsessed with the veneration and infallibility of Big Brother

§ Consumed with control

§ Contemptuous of the physiological, emotional, and spiritual needs of the people

§ Cruel

 
Organizational Program:

§ Eradicate all human qualities such as love, friendship, joy of living, laughter, curiosity, courage, and integrity

§ Execraete declared “enemies”

§ Torture and eliminate “dissidents”

§ Train children to place loyalty to the Party above human relationships

 

 Organizational Philosophy (Ingsoc):

 § Ingsoc has as its aim the preservation of power at all costs and even wages war simply to preserve its hierarchical structure-to the extent of bombing its own citizens.

§ All intelligent citizens are conditioned through fear to accept its worldview.

 

Organizational Technologies

§ Telescreen: utilized to monitor, control and discipline citizens; Members live from birth to death under the watchful eye of the Thought Police.

 

Organizational Culture

§ Crimestop [inability and unwillingness to think uncomplimentary things about the Party]. Crimestop is “protective stupidity,” in that it shields the Party from scrutiny. It is stopping a thought before it gets started, that is, at the threshold of consciousness.

Manifestations of Crimestop:

• the power of not grasping analogies
• failing to perceive logical errors
• misunderstanding the simplest arguments if they are inimical to Ingsoc
• being bored or repelled by any train of thought which is capable of leading in a heretical direction

§ Goodthinkful– habitually thinking and acting in Party-approved ways

§ Newspeak– is the official written language of Oceania. Though no one speaks Newspeak in 1984, it is steadily becoming the lingua franca of the New Order. Newspeak is not a medium of communication, per se, but, rather, a vocabulary intended to narrow the range of consciousness and to make thoughtcrime [any thought diverging from the official philosophy] impossible. Its purpose is not to facilitate communication but to enforce submission, as is the case with jargon in present organizations.

Newspeak is the language of the lie. Newspeak is carefully crafted to focus the range of thought, to enforce a uniformity of opinion, and to render ‘unorthodoxy’ thought impossible. It is at once the manifestation and cause of evil (Peck, 1983, p.242).

All the beliefs, habits, tastes, emotions, and mental attitudes of Oceania are designed to sustain the mystique of the Party. Newspeak is the language of manipulation and deceit. Its purpose is to subvert intellectual engagement and to perpetuate the Party’s myth of omniscience.

§ Blackwhite– has two contradictory meanings. On the one hand it means that if the Party says black is white, then it is white. When applied to opponents, it means utter inability to believe any utterance. In either case, blackwhite is the ultimate test of loyalty to the Party. One must not simply know that black is white, when the Party declares it to be so, but, rather, one must thoroughly believe that black is white. This kind of mental elasticity is made possible through doublethink.

§ Doublethink– is the ability to hold two contradictory opinions simultaneously. It is consciously induced unconsciousness (orthodoxy). Put another way, it is the ability “to be conscious of complete truthfulness while telling carefully-constructed lies.”
Anatomy of Doublethink:

• to tell deliberate lies while genuinely believing in them
• to forget any fact that has become inconvenient
• to deny the existence of objective reality while taking to account the reality which one denies

 Organizational Structure

• Ministry of Truth (promulgates propaganda)

• Ministry of Peace (perpetuates war)

• Ministry of Love (promotes torture)

• Ministry of Plenty (perpetuates starvation)

 

An excerpt from Organizational Behaviour In A Global Context, p.411:

The Choe Factories-Power Relations in the Workplace

“In the spring of 1999, the Choe factories, located in New York City, shut down operations due to wage claims from workers. The Choe factories operated as a contractor producing garments under an exclusive agreement for Donna Karan International. the workforce was comprised of 70 Chinese and Latina women. Workers were unionized under the Union of Needletrades Industrial and Textile Employees (UNITE).

Research carried out by the Center for Economic and Social Rights (CESR) found the organization, DKI, and the union representing the workers in violation of numerous international human rights. p.411

Over 12 years the workers were subjected to restrictions on movement and bathroom use, monitoring with surveillance cameras, unpaid overtime, and abusive supervision.

Constant surveillance meant that, if workers were to raise their head from their work, supervisors would immediately reprimand them by speakerphone, “No talking, work.” No one was permitted phone calls, even in emergencies, and phone activity was monitored by management. Lilia was not permitted to go to the bathroom (which was often padlocked) unless she had finished her piecework. Even drinking water was unavailable when the fountains on-site did not work.”

Bye for now,

Carman

Category: All Posts, Culture, Organization /

Creating healthy organizations

August 20, 2009 / / 2 comments

Carman,
In re-reading your post, http://www.creativeleadercoach.com/2009/06/22/our-house-from-carman-de-voer/ I continue to notice new levels of richness and meaning.

Freire describes some of the core insights of Partnership: “Any situation in which some individuals prevent others from engaging in the process of inquiry is one of violence” (Pedagogy of the Oppressed, p.66).

Yes, as Freire describes, domination is system of relations, including our relation to self. We are divided beings in as much as we internalize the voice(s) of dominant, controlling others. As young children, we tend to absorb parental and cultural moods, attitudes, and perspectives. It is, therefore, so often true that children of dominating parents (or of a hostile culture) struggle with self-criticism and self-doubt. In the Dominator paradigm, this is the position of feeling “less than” others. In this psychological literature, this is sometimes called “shame.”

Psychology also describes “projection” as a psychological defense mechanism. One way of copying with our “disowned […] feeling, wishes, needs and drives […] is to attribute them to others” (Bradsahw, 109). We may also gain some temporary relief from the pain of internalized oppression through identification with the oppressor (Bradshaw 106). When we identify with dominator (our externalized notions of power, prestige), we may experience ourselves as feeling “better than.” In this state, we may project undesireable characteristics onto others and “do unto others as has been done unto us.” It is, therefore, a truism that, in the absence of healing, people who have been abused, often become abusers themselves.

In a dominator system (such as is predominant in our culture), there is a tendency to either feel less than or greater than others, and whether one feels inferior or inferior can vary depending on time and circumstance.

Judgement appears to be the mechanism by which this occurs. Therefore, it is not surprising that it is common to fear the judgement of others — particularly those we perceive to have some level of power over our lives.

One dynamic for maintaining the “upper hand” in a dominator relationship is silencing, in which one does not permit others the privilege of speaking their truths. This dynamic may be internalized as self-silencing.

Codependency has been defined in a variety of ways. One pertinent definition is, “A pattern of coping which develops because of prolonged exposure to and practice of dysfunctional family rules that make difficult the open expression of thought” (http://www.winning-teams.com/codependent.html).

This same dynamic has been described in organizations. In the 8th Habit: From Effectiveness to Greatness, Stephen R. Covey describes the dynamics of codependency in organizations and how its negative effect on organizational effectiveness (17). For an excerpt, see:
http://books.google.com/books?id=XM8lWue6vQUC&pg=PA16&lpg=PA16&dq=leadership+codependency&source=bl&ots=9i5CVzn618&sig=YVd9e402EUHfsY4Vbi7GjwRLxzY&hl=en&ei=vO2JSrycEoPusQOj1ajPDQ&sa=X&oi=book_result&ct=result&resnum=6#v=onepage&q=leadership%20codependency&f=false

Author John Gardner writes, “Most ailing organizations have developed a functional blindness to their own defects. They are not suffering because they cannot resolve their problems, but because they cannot see their problems.” The perspective of each individuals and organization (which is ultimately shaped by its members) seems natural and normal; therefore, real alternatives may not be readily seen, or when seen, may seem counter-intuitive. Seeing alternatives, including personal and organizational health, is an imaginative act.

If we can label a core problem of contemporary organizations to be co-dependence, then, what might the literature of psychology and recovery have to teach us with respect to creating healthier, more flexible, collaborative, and creative environments?

Also, what is the relationship between a Partnership relationship and perspective (based on mutual thriving), coaching and the psychological-social paradigm of recovery?

Category: All Posts, Change, Coaching, Collaboration, Communication, Creativity, Culture, Innovation, Leadership, Learning, Organization, Partnership, Psychology, Values / Tags: , , ,

Tranformation vs. Change; Nelson Mandela as a Transformational Leader

August 17, 2009 / / 2 comments

Hi Lisa,Once again, your exquisite examination of the dimensions of leadership brought me to the mouth of the cave [psychic prison] and enabled me to more fully comprehend the shadows on the wall [organizations].

Because it is a recurring theme in your treatment, I would like to discuss “transformation.” Transformation, in my opinion, is not simply about change. Managers can and do effect change. Epimetheus exemplifies management as change agent-within the parameters ordained by the Olympian Establishment. Transformation, on the other hand, suggests to me a fundamental or complete change to the very character of someone or something. Prometheus, I hold, was a transformational leader. (I don’t deny that change can be profound-I’ll use the terms “transmogrify” (grotesque change) and “transform” (developmental change) to distinguish the phenomena.

In an attempt to close the gap between the oppressed and the oppressor, Nelson Mandela stole the fire from the South African Establishment. Mandela’s experience exemplifies transformational leadership, whose gain for the people brought pain upon himself. I will encapsulate an excerpt from Organizational Behaviour in a Global Context, p.495

Nelson Mandela’s African National Congress

For most of the past 200 years, South Africa was ruled by a white minority government, although blacks have made up over 75 per cent of the populace. Whites

• owned most of the property,
• ran most of the businesses,
• controlled most of the country’s natural resources,
• did not have th right to vote, and
• often worked for little or no wages.

Nelson Mandela reacted to the oppression of white-minority rule by:

• organizing a non-violent organization- the African National Congress (ANC),
• provoking demonstrations and strikes.
• promoting acts of sabotage to pressure the South African government to change-in response to the killing and injury of blacks in Sharpeville where previous riots had resulted in several whites being killed.

“Nelson Mandela was arrested in 1962, and he spent the next 27 years in prison. While in prison, Mandela continued to promote civil unrest and majority rule, for which he gained international recognition. He was offered but turned down a conditional release from prison in 1985, which was offered to him only because of the enormous pressure put on South African President F.W. de Klerk to release Mandela unconditionally. Finally, bowing to this pressure, the South African government was forced to “unban” the ANC and unconditionally released Nelson Mandela from prison. Eventually, Mandela persuaded de Klerk to sign a document outlining multiparty elections. Mandela won the 1994 national election and became the first truly democratically elected leader of South Africa.”

To return to the myth of Prometheus, the Olympian Administration feared the loss of the fire. Perhaps they resented any act that would bring their dependent creation “closer to the gods.” They did not want to share their privileged position-their sense of elevation above and separation from their subordinates.

In terms of our analysis, the Promethean fire can symbolize reason as an energy, a capacity to recognize “the unreality of many ideas that man holds and to penetrate to the reality veiled by the layers and layers of deception and ideologies” to quote Fromm. Thank you for emanating such energy today Lisa.

Bye for now,

Carman

The seawall beckons-“like a siren she calls to me”-to quote U2. In God’s Country.

Category: All Posts, Change, Culture, Diversity, Ethics, Leadership, Vision /

Leadership vs. Control by Guilt and Fear

August 14, 2009 / / 3 comments

In a recent post, Carman de Voer noted the distinction between leadership and management. These two different functions often converge within a particular role, but tend to draw upon different kinds of power. Management is associated with control, which is a highly reputable value and principle in most organizations. The process of management itself has been described as a feedback loop: managers “plan, organize and control” the work of the organization.

We have come to learn that the only relatively simple systems are subject to control in this sense; the interactions between the elements of more complex systems result in unpredictable outcomes. For this reason, particularly where the intelligence, creativity and committed contributions of organizational members are important to organizational outcomes, we have seen a shift from an emphasis on management to an emphasis on leadership.

Whereas management tends to rely on external rewards and punishments, leadership, particularly transformative leadership, seeks to align the self-actualization of organizational members with the self-actualization of the organization (the achievement of the organization’s mission and vision).

However, because leaders and managers, are still accountable for the contributions of their people, and their own jobs and careers are at stake, they usually feel some urgency around results.

The word “urgency” points to both importance and fear or anxiety. Another common term, which is used in conjunction with urgency is “edge.” (It might be useful to notice that intense focus and forward motion driven by vision and purpose, absent fear, has a very different tone).

Leaders then, very often experience some level of fear or anxiety — conscious or unacknowledged — and, the most common reaction to fear is to try to control others.

It’s useful to pause for a moment to consider: how do we, ourselves, attempt to exert control? What are the options? I once attended a workshop on power dynamics in which participants paired up on either side of a line. Each side was given the instruction that to win, they needed to get the other person to come over to their side of the line. Participants utilized a variety of strategies — including pleading, promising, guilting and dragging each other across.

In Spiritual Selling, sales and marketing expert, Joe Nunziata, describes the often unconscious strategies that people use to control others, and how these strategies are often employed in the workplace:

“Guilt [and shame] is the weapon of choice used by parents to control their children. […] In most cases, parents are not using guilt on a conscious level. They have absorbed guilt […] for generations and passed it on to their children. Innately parents know they can use this guilt to manipulate and control their children. Once the power of guilt is realized, it is then used in all areas of life. People begin to recognize the power of guilt in other situations. It can be applied to relationships, employees, coworkers, friends, and family. […]

“The desire to control and manipulate is driven by fear. The ego believes it will be safe if it can control people and the environment. This is why so-called control freaks are always micromanaging all aspects of work and the people involved with a project. There is an inherent fear that losing complete control of the situation will have disastrous results. […]”

“These same guilt and manipulation techniques are used in the business world. A sales manager may use the exact same process to motivate his or her people. Making salespeople feel they are not doing a good job can trigger similar feelings of guilt and shame. The intent is that they will start to feel bad and then have the desire to work harder. [Those who have read this blog for some time will recognize this dynamic as “The Wheel of Fear.”] The effectiveness of this approach depends on the makeup of the indiviudal. If similar techniques were used effectively by our parents they will transfer into the business world as well. You will be susceptible to the feelings of guilt you experienced as a child. […] Guilt and fear have long been viewed as the only way to motivate performance. Although the world has changed and some organizations are embracing more postiive techniques, a large majority are still trapped in this model. It is important to realize how powerful these unconscious traits are and how difficult they are to break…” (46-49).

Of course, external rewards, such as salary increases, bonuses, promotion, political capital, etc. are the “carrot” of this “carrot-and-stick” approach.

Hence, the organization tends to take on the characteristics of the family — too often, a dysfunctional one.

Transformational leadership, on the other hand, taps into a substantially different power dynamic in which the leader speaks to team members’ intrinsic motivations, to align the self-actualization of each team member with the self-actualization of the team or organization. In my opinion, coaching is a key component of transformational leadership. It cultivates the intelligent, creative energy of team members towards the achievement of overarching, meaningful goals. While recognizing distinctions in roles, it respects all organizational members, and builds the health and capability of the system…

What is the difference between healthy and unhealthy organizations?
How can we cultivate ever more healthy organizations?

References
Christie, L. “Getting Off Your Wheel of Fear” http://www.creativeleadercoach.com/2008/05/30/getting-off-your-wheel-fear/

Ibid. “Leaping Off the Hampster Wheel of Fear” http://www.creativeleadercoach.com/2008/06/15/leaping-off-the-hamster-wheel-of-fear/

De Voer, C. “Promethius and Transformative Leadership.”

Promethius and transformative leadership

Nunziata, J. Spiritual Selling. Hoboken, N.J., Wiley, 2007.

Category: All Posts, Change, Coaching, Collaboration, Creativity, Culture, Innovation, Leadership, Organization, Partnership, Psychology, Rewards, Spirituality, Teams /

Love and leadership

July 25, 2009 / / One comment

“Of all the things that sustain a leader over time, love is the most lasting. It’s hard to imagine leaders getting up day after day, putting in the long hours and hard work it takes to get extraordinary things done, without having their hearts in it. The best kept secret of successful leaders is staying in love with leading, with the people who do the work, with what their organizations produce and with those who honor the organization by using its products and services.”  — Barry Z. Posner and Jim Kouzes

Posner and Kouzes speak of love and leadership, love and business.  How often do we hear those words used together? Most of us have been introduced to a concept of business in which business is a domain unto itself, in which the primary driver is economic profit: the business of business is to make money for the shareholders.  When I earned my MBA, two of my professors presented the relationship between ethics and business as a pragmatic one: if you are in the public eye and you violate the public’s ethical preferences, you can experience negative consequences; for this reason it is necessary to manage this dimension of your business.  The premise is that your competitor will be doing everything possible to maximize profits, so if you give more consideration to other stakeholders  than is required by government regulation and the market (for labor, capital, etc.) then, you increase risk and reduce shareholder returns.  As  a relatively recent example, Costco has come under fire for giving employees better benefits than Sam’s Club does.

For many years, the world of business was a man’s world, shaped according to the stereotypically masculine values of rationality unencumbered by human feeling and by competition — both external and internal.  The “gamesman” contributes competently to the team, but retains a savvy emotional disconnection from the organization, customers, etc. 

To be taken seriously — to be successful — women needed to learn the language and the terrain.  Using terms like “love,” “desire,”  “care,” etc., according to one professor, whom I like personally but tend to disagree with on a variety of subjects was, “writing like a girl.” 

Therefore, it is particularly striking that Posner and Kouzes, luminaries in the subject area of leadership, speak of loving:

  • leading
  • the people who do the work
  • the company’s products and services
  • the customers served

Gamesmanship is not about love, but leadership is.  True, the ethic of many organizations does not, in fact, reward love or personal commitment. Yet, the transformative leadership that is needed now, to create highly adaptable and creative organizations, expresses a very different paradigm — of vision, commitment, caring. This paradigm presently often co-exists with the classical paradigm in which human values are generally extraneous — “softer,” “feminine,” inappropriate to the business environment. ( The exception, in the classical paradigm, is that human values are employed instrumentally to manipulate stakeholders towards “rational” economic ends — that is, ends that benefit shareholders  as purely economic beings).

Having spent the first part of my career in corporations — substantial intact systems — I now have the opportunity as a small business owner, to choose my market, the clients and customers we serve, and our products and services. And I am finding that the business “clicks” — is the most successful — in that intersection between core capabilities, market needs, and passion.  I am finding that when we love the clients we serve, our internal and external business partners, and our products and services, we find the greatest success.  Mission, human connection, and ethics are at the forefront of the business.  In the old paradigm, we might contrast selfishness with selflessness, with the former being a winning  position, and the latter a losing position — the first stereotypically equated with masculinity and the second sterotypically equated with a subordinate femininity. In the new paradigm, leadership is about “both-and,” with the “and” serving as a creative dimension in which new possibilities for mutual sustainability arise, and the rewards are diverse and many.

Category: All Posts, Creativity, Culture, Leadership, Partnership, Rewards /

Our House

June 22, 2009 / / One comment

Carman, Thank you, as always, for your post. Your contributions really enrich this forum. The dynamics you describe resonate with what Riane Eisler would call Dominator dynamics, which describe theory x organizations. In a Dominator culture, one is either one up or one down from others. It also invokes the dual-nature you describe (“Who is addressing me?”)

I am also reminded of the psychological dynamics in which people who are abused in some way, often abuse certain others, as a way of regaining their sense of personal power. You shared Freire’s quote, “Any situation in which some individuals prevent others from engaging in the process of inquiry is one of violence.” I think we are so accustomed to these more subtle forms of violence (as compared to physical violence) that they tend to be relatively invisible to us. I think it’s helpful for us to broaden our understanding of violence and coercion.

Eisler identifies the fundamental model of human relationships as the family, and that resonates with me. From that perspective, our organizations are, in a sense, the family or community model writ large.

I enjoy hearing about your walks and life. Have a terrific week!

Lisa

“We shape our dwellings, and afterwards our dwellings shape us.”

Hello Lisa,

Thank you for your discussion of consciousness in the context of organizational transformation. The sunshine of such examination shining through the tears of my lived experience has generated a rainbow of emotions and ideas. I will attempt to integrate some of these from your spectrum.

I especially enjoy the reference to Socrates who seemed to equate quality of life with self-examination. Freire put it this way, “Any situation in which some individuals prevent others from engaging in the process of inquiry is one of violence” (Pedagogy of the Oppressed, p.66).

Your post includes references to “supports,” “connections,” and “foundations.” The image of the house or “dwelling that shapes us” comes to mind. Freire likewise speaks about “the structure of thought” in the context of oppression. Speaking about the oppressed, Freire says, “their ideal is to be men; but for them, to be men is to be oppressors” (p.27). He suggests that employees actually “house” the boss and that this habitation both determines their identity as men and women, and dictates their actions towards one another. Freire describes this process as “hosting” the oppressor (p.30).

Elsewhere he says that the “boss” is “inside them” (p. 46). The consequence is “adhesion” to the employer (p.27) within a colonized consciousness which renders us dual beings, “they are at one and the same time themselves and the oppressor whose consciousness they have internalized” (p30). In this state we might ‘strike out at our comrades [or loved ones] for the pettiest reasons’ (p.44).

“It is a rare peasant who, once “promoted” to overseer, does not become more of a tyrant towards his former comrades than the owner himself” (p.28) “Their ideal is to be men [sic]; but for them, to be men is to be oppressors. This is their model of humanity” (p.27). According to this logic, we invariably take our work home with us because we house the “boss” within us. We are dual beings.

While I do concede that Freire is speaking about “peasants,” I also believe that the principles are applicable across a range of organizational experience. I am not suggesting that all employers are “oppressors.” Freire is primarily thinking about those who dehumanize others by treating them as “objects,” “things,” “inferiors,” “possessions.” Periodically, when a ‘comrade’ speaks about the work they are doing, or what “needs to be done” I want to ask, “Who is addressing me?” “Who is speaking to me?” because I sense that I am addressing a dual being. I confess that it’s difficult at times to know whose “voice” I am hearing—or what voice I am using. Many of us will, in fact, say “we” when speaking about our organization and its policies.

At times when I witness emotional fissures and interpersonal frictions I wonder to what extent we are expressing the duality dynamic Freire addresses. I also wonder to what extent sickness and stress are expressions of a conscious or subconscious inner battle between the individual and the employer?

Freire says, “The task of the humanists is to see that the oppressed become aware of the fact that as dual beings, “housing” the oppressors within themselves, they cannot be truly human” (p.70). He says that “liberation” is a childbirth, and a painful one (p.31). I am grateful to have a “midwife” like you Lisa to assist with such delivery.

Bye for now!

p.s. “we” are going for a seawall walk now.

Carman

Freire, Paulo. Pedagogy of the Oppressed. New York: Continuum, 2007.

Category: All Posts, Communication, Culture, Leadership, Organization, Partnership, Psychology /

The Unconscious in Organizational Transformation

June 17, 2009 / / One comment

Readers and writers who visit this blog are engaging with facinating and powerful questions and ideas.

One recent search term that brought someone to this blog was, “the role of the unconscious in organizational transformation.” It raises the topic of the unconscious in both personal, organizational and cultural dynamics and transformation.

What do we mean by unconscious? We’ve learned that unconscious patients perceive and process information — they hear what is said and what they hear can positively or negatively affect their recovery. So the unconscious is part of our experience, but it is unexamined experience. The unconscious also contains the connections between experiences. If you touch a hot surface and are burned, that information is there; and such connections are the raw components of belief. We also develop attitudes and orientations towards our experience: life is an adventure; life is an ordeal; people will help you or hurt you, etc. The connections we make are influenced by the events themselves, our orientation/attitudes — or interpretative lenses, pre-existing clusters of associations, and our received cultural beliefs — both explicit and implied. We look for evidence to support our existing beliefs; and receive biological rewards when we find them.

However, like the proverbial iceburg, most of our beliefs, including our interpretative lenses, are below our conscious awareness. And many of the foundations for these beliefs were set at in our earliest experiences, a time when we lacked our present insight and experience. Yet it’s these beliefs, orientations, lenses that are the locomotives of our lives. Hence, Carl G. Jung’s assertion that until we make the unconscious conscious, it will rule our lives and we will call it fate. This also resonates with Socrates’ “the unexamined life is not worth living.” Although I think Socrates overstates his case a bit, as a coach, I can testify that the examined life can become a great adventure, because when we examine many of our limiting beiefs, we find that they are actually not true.

The same principles apply with respect to organizations. It’s interesting to think in terms of a personal unconscious and a collective unconscious, the interaction amongst our unconscious beliefs, shaped by our personal and organizational histories. This is potentially a very fruitful area for organizational transformation. Thank you to our visitor for raising the topic.

Category: All Posts, Change, Coaching, Culture, Organization, Teams /

Silence and speaking in organizations

June 13, 2009 / / No comments

Hi Carman,
I apologize that it has been taking me so long to respond to your thoughtful and insightful posts. I appreciate your ongoing contributions to this endeavor!

Thank you (first) for your discussion of cultures of silence. The quote you chose from Charles Davis was a very apt illustration of how we internalize the power structures in which we participate:

“Exterior un-freedom causes interior un-freedom. A child first learns to talk or think aloud, then afterwards to think without voicing its thought.”

Deconstructive postmodernists (with whom I share both agreement and disagreement) have observed that assertions of truth are acts of power. This is very evident in a court of law, where attorneys put forth a view of reality which serves them and their clients. This is also true in dominator organizations, where authority and power are often perceived to arise (in part) from being “right” and where, in a circular way, might makes right. Certain views and positions become “legitimate” and others, which question or challenge these perspectives may be viewed as heritical or a power play. (1)

In the same way that in a dominator family, a child is shusshed for “talking back” or challenging parental authority, in dominator organizations, members may be admonished for raising perspectives and positions that challenge organizational orthodoxy. (This seems to come back to your post on orgaizations as theocracies…). And what is true of families and organizations is also true with respect to our larger institutions and culture.

So, in dominator organizations, organizational members learn to silence themselves, effectively internalizing the outer controls, so as to avoid “punishment.” This self-silencing can become so automatic, that we are barely consciously aware of it.

Further, it is also taboo to discuss the silencing itself. Because it pulls back the covers on power relationships, challenges the legitimacy and absoluteness of existing truth claims, and because there is the sensibility that “that war” was already fought and won,” raising the existance of the taboo tends to both threaten and irritate people. A very successful control structure maintains both the silence and suppression of awareness or discussion of the silence itself.

Conversely, speaking in our own voice is a form of self-assertion, of “power-from-within.” And, when we share our truths an perspectives as part of a mutually-respectful dialogue or larger conversation, this sharing can become the co-creative “power-with” in which the flow of energy and ideas in the group gives rise to broader insights and more powerful ideas than would be the case of a person acting singly. Master coach Karen Capello calls this the power of authenticity: http://www.creativeleadercoach.com/2009/01/03/power-of-authenticity/

It is the empowering, creative energy that organizations want and need. The challenge, as I see it, is that to be truly creative, many organizations need to rethink their assumptions about power and knowledge, and the role of leadership.

(1) This is not always true, of course. Alternative ideas may be considered within certain bounds, depending on both the idea and the speaker. (This speaks to the concept of rhetorical communities).

Constraints on upwards communication in traditional organizations

Category: All Posts, Collaboration, Communication, Creativity, Culture, Diversity, Innovation, Leadership, Organization, Partnership, Philosophy, Teams /

Cultures of Silence

May 11, 2009 / / 2 comments

Another beautifully insightful post from Carman.  🙂

Hi Lisa,

Thank you for discussing Dominator Cultures. As I write, the morning sun is penetrating my living room window both to dominate the day and to challenge me to respond to Emerson’s question, ‘What are you going to do with it?’ (the day)

My mind has been awash all week with your observations and questions. Your discussion of the Dominator Culture helps me to contrast it with the Partnership Perspective.

Your statement, “A Dominator culture shapes psychologies and social structures in ways that are dysfunctional in that they limit potential and cause unnecessary suffering,” acutely reflects my own experience. Regrettably, Dominator Cultures are all I have ever known.

Returning to the example of the child, not as a repository of wisdom but, rather as an embodiment of certain ideals, I recall a comment by Charles Davis (A Question of Conscience) who said,

“Exterior un-freedom causes interior un-freedom. A child first learns to talk or think aloud, then afterwards to think without voicing its thought.”

In an organization (Dominator Culture) with which I am familiar an enforced infantilizing silence characterizes each weekly meeting. Questions are forbidden and discussion is discouraged. Employees are thus banished to conversational catacombs to express their ideas and concerns.

Canadian historian Michael Welton (one of my professors at Athabasca University) has examined such systemic silence. He concludes that organizational silence is produced in four ways:

1) Managers’ fear of negative feedback and their belief systems. You and I have discussed Theory X assumptions wherein workers are believed to be untrustworthy and self-interested and responsive only to incentive or sanction. Managers, he holds, will implicitly or explicitly discourage “upward” communication.

2) An ideology that managers must lead, direct and control.

3) An unstated belief that unity and consensus are signs of organizational health, whereas disagreement and dissent should be avoided.

4) The distance between leaders and the led once they ascend the hierarchy. Welton suggests that “top” managers who have been together for a long time tend to blend their assumptions into a shared world-view. Senge terms this pathology (learning disability) “The Myth of the Management Team.”

Senge and Argyris, like Deming, lay the blame at the school which “trains us never to admit that we do not know the answer” (The Fifth Discipline p.25)

Welton says that workers “without a voice” will seek control through other means that may be destructive to the organization, such as stress, sickness, and little motivation.

Managers, in turn, may interpret the pathologies as evidence of hostility and willingness to contribute just to get by. Managers’ beliefs turn into self-fulfilling prophecies.

Someone once described “play” as the very essence of thought. I’m grateful for both the free and creative communion of your site and for the “creative play” it affords. I enjoy the opportunity to “voice” my thought—to hear and be heard and to sense in your comments the message “I see you” (The Fifth Discipline Field Book).

Bye for now,

Carman

Reference

Welton, M. Designing the Just Learning Society: A Critical Inquiry. Leicester: NIACE, 2005.

Category: All Posts, Culture, Trust /
« Older Entries   Recent Entries »
Wordpress Theme by ThemeZee