Communication problems in traditional organizations

The human body-mind can be imagined as a network which both consists of specialized parts and as a seamless whole. Our ability to act in an intelligent and appropriate way as a seamless whole is a function of a massive network of electro-chemical communications. When the environment changes in a meaningful way – for example, the temperature rises beyond a certain point — this information is communicated throughout the body leading to both conscious and unconscious physical adaptive responses, to ensure our ongoing health and wellbeing.

Similarly, in an organizational context, our ability to act in an intelligent and appropriate way as seamless whole is a function of a massive network of communications.  However, unlike our human organism, traditional organizations have a number of built-in impediments to healthy communication: 1) communications flow primarily from the top down; channels for bottom-up communications tend to be very narrow; 2) bureaucratic organizational structure often gives rise to the silo effect; and 3) socialization and organizational power dynamics can work to suppress open communications even at the same organizational level.

If our body-minds suffered from such substantial systemic communication problems, we would not be able to function and would probably not survive very long. For example, although our feet might notice that we are walking on glass, but not pass the message on to the brain. Of course, this is silly; but these kinds of dysfunctions happen in organizations all of the time.

We’ll continue to explore these dynamics in greater depth in upcoming posts, with the purpose of continuing to raise awareness of how unexamined dominator cultural assumptions have created our current set of problems. And, of course, the gift here, is that every problem holds the seeds to its own solution…

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